HEALTH & SAFETY

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments.

We take standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Arrival

• Staff is sanitizing check-in items (i.e. room keys, credit card terminals, pens and registration desk) to prevent contact from staff and previous guests.
• Appropriate signage will be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the Hotel.

Public Spaces and Common Areas

• All high touch areas (i.e. elevator buttons, door handles, hand rails, public bathrooms) are sanitized multiple times a day.
• Hand sanitizer stations will be located throughout the hotel.

Registration Desk

• Guests may request Personal Protection Equipment (PPE) PPE at the reception desk.

Guest Room

• All guestrooms have been thoroughly cleaned and disinfected.
• Daily housekeeping service will not be provided at this time to reduce guest interaction. Should you need additional in-room amenities we will be happy to deliver them to your room.

We want our guests to make informed travel decisions and have peace of mind anytime you choose to visit us. Please review our cancellation policy:

For a full refund, please cancel 48 hours before arrival date. Some packages and offers might have different cancellation policies. Please review your reservations for details.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Have Questions?

For general information or questions regarding our property, please email richlandriverfront@mkmhotels.com or call (509) 946-4661. Book with confidence knowing we take your health and safety seriously.